Cancellations and Returns

Last updated: June 19, 2023

Thank you for shopping at You-Goods. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to You and Earth Co., Ltd., TIME24 Bldg. 10F Higashi 1, Aomi 2-4-32, Koto-ku, Tokyo 135-0064.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to You Goods, accessible from https://www.you-goods.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 3 days without giving any reason for doing so. Depending on

The deadline for canceling an Order is 3 days from the date on which You placed Your Order for the Goods.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of Your decision by:

By email: sales@you-goods.com

By phone: (214)699-0541

We will reimburse You no later than 14 days from the day on which We receive the clear statement of cancellation of the Order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Refund Amount

Should You decide to cancel Your order within the 3 day deadline You will be issued a full refund.

If You request cancellation after the 3 day period You may be eligible for a partial refund determined at Our sole discretion depending on the amount of time and resources used.

Conditions for Returns

Once the Goods have left Our facility, there is no possibility for returns or refunds and all sales will be final.

Exceptions

Certain Goods may have specific refund conditions or may not be eligible for a refund. These conditions will be clearly communicated during the purchase process.

In cases where a refund is not granted, We may offer alternative resolutions, such as product replacement, repair, or credit towards future purchases.

Contact Us

If You have any questions about Our Returns and Refunds Policy, please contact Us:

By email: sales@you-goods.com

By phone: (214)699-0541